All you need to know about cancellations & suspensions
Here at MoreYoga we have tried to make cancellation easy and hassle free to accommodate busy lives, and we understand that circumstances can change. While we do our best to accommodate requests, we are also a business and have some systems in place which we rely on to operate. Please appreciate that we will not be able to cancel contracts in their minimum term (2 ,4, 6 or 12 months depending on contract type).
REJOINING FEE – FROM 1ST APRIL 2019
If you cancel your membership, a rejoining fee of £49 will be applied to your account. If the fee isn’t paid MoreYoga reserves the right to suspend or cancel the new membership account.
If you are planning on returning within 5 months this is the best course of action for you is to suspend/freeze your account.
We also have a generous membership freeze policy we offer free of charge. In order to cancel your membership we require 7 days before your renewal date.
Please note that except for the ‘Introductory £15 for 20 days Offer’ all our memberships below are rolling contracts. After the minimum term payments roll on automatically to the next month until you cancel.
For full cancellation details of each type of pricing option, please see below for details.
Introductory Offer (£15 for 20 days)
This offer is amazing value and is not eligible for refunds, cancellations or extensions. You don’t have to come every day to be eligible for this offer – it is simply valid for your first 20 consecutive days from date of purchase.
Pre-Opening Founder Memberships
By taking up these offers you are committed to a 6 month minimum contract, as per your terms and conditions. However, after the 6 months minimum contract length you can cancel your monthly rolling membership at any time with 7 days cancellation notice before your monthly renewal date (the next payment date).
These contracts become full price £50 access all studios passes in their 7th month. Please note that this change is automatic as per T&Cs. You were informed about this in the welcome email we sent after opening the studio you signed up to. Pre-opening Founders are our best value for money memberships we offer and you’ll be able to access all studios once per day for only £50. Once cancelled, we won’t be able to reinstate the offer. We recommend you consider suspension, instead of cancelling.
These memberships have a 4 months minimum period after which you can cancel your monthly rolling membership at any time with 7 days cancellation notice before your monthly renewal date (the next payment date).
Founder memberships are single studio use only for £50/month once a day. The monthly price of these memberships does not change. We will notify you by email of any rate changes.
Rolling Contracts: Monthly Unlimited & Capped Usage Memberships
These membership are for a minimum length of 2 months, where after it will switch to one month rolling rate with a 7 day cancellation window. After the minimum term these memberships can be cancelled any time.
This membership differs from our others in that we are unable to cancel or freeze this membership at any moment, so please be aware of any future plans which may change your ability to attend classes.
1 MONTH FREE
We offer 1 month suspension free of charge, once per year on all of our memberships.
UP TO 6 MONTHS
An allowance of up to 6 months per year is allowed on all memberships, this can be done for a small charge of £5.00 per month
If you are on a contract with a minimum term, please note that suspensions, like cancellations, are only available after the minimum term of the membership.
HOW TO ARRANGE A FREEZE ON YOUR MEMBERSHIP
- We require 7 days notice before commencement of freeze (i.e. let us know as soon as possible get it in place for you)
- Contact us via Facebook Messenger with your dates
- Once your agreed date suspension/freeze date ends your contract will continue as normal. You will not be notified of the date so please make a note.
Suspension is for 1 month minimum. If you are away for a shorter period of time you are welcome to purchase single sessions, use your Perkville points or perhaps buy one of the PAYU memberships. If you need advice on the best course of action please email firstname.lastname@example.org and one of the team will get back to you very soon.
If you believe there is a reason we should make an exception to the above rules email us. Medical reasons (with proof provided) or pregnancy would be examples where we would do our best to accommodate the situation.
If you are planning to cancel so you can buy another membership, please email us at email@example.com
Please be aware that you are only entitled to one promo offer per year. If you are repurchasing a membership with the first month half price, the office will charge you for the difference retrospectively. Please email us and we’ll sort the switch out for you. If urgent please call the contact number on the website.