All you need to know about cancellations & suspensions
Here at MoreYoga we have tried to make cancellation easy and hassle free to accommodate busy lives, and we understand that circumstances can change. While we do our best to accommodate requests, we are also a business and have some systems in place which we rely on to operate. Please appreciate that we will not be able to cancel contracts in their minimum term (2 ,4, 6 or 12 months depending on contract type).
REJOINING FEE £49
If you cancel your membership, a rejoining fee of £49 will be applied to your account. If the fee isn’t paid MoreYoga reserves the right to suspend or cancel the new membership account.
If you are planning on returning within 3 months, the best course of action for you is to suspend/freeze your account.
We also have a generous membership freeze policy we offer free of charge. In order to cancel your membership we require 7 days before your renewal date.
Please note that except for the Introductory Offer all our memberships below are rolling contracts. After the minimum term payments roll on automatically unless you cancel or freeze.
For full cancellation details of each type of pricing option, please see below for details.
Introductory Offer (Please check our PRICES page for the current offer)
Our incredible opening offer is exceptional value and is not eligible for refunds, cancellations or extensions. You don’t have to do all the classes or come every day to be eligible for this offer – it is simply valid for a set time (please check our PRICES page for the current offer) from the date of your purchase. Great as a gift, for guests visiting London or just to get a feel for what we’re all about.
Pre-Opening Founder Memberships
By taking up these offers you are committed to a 6 month minimum contract, as per your terms and conditions. However, after the 6 months minimum contract length you can cancel your monthly rolling membership at any time with 7 days cancellation notice before your monthly renewal date (the next payment date).
These contracts become full price £50 access all studios passes in their 7th month. Please note that this change is automatic as per T&Cs. You were informed about this in the welcome email we sent after opening the studio you signed up to. Pre-opening Founders are our best value for money memberships we offer and you’ll be able to access all studios once per day for only £50. Once cancelled, we won’t be able to reinstate the offer. We recommend you consider suspension, instead of cancelling.
These memberships have a 4 months minimum period after which you can cancel your monthly rolling membership at any time with 7 days cancellation notice before your monthly renewal date (the next payment date).
Founder memberships are single studio use only for £50/month once a day. The monthly price of these memberships does not change. We will notify you by email of any rate changes.
Rolling Contracts: Monthly Unlimited & Capped Usage Memberships
These membership are for a minimum length of 2 months, where after it will switch to one month rolling rate with a 7 day cancellation window. After the minimum term these memberships can be cancelled any time.
This membership differs from the others in that we are unable to cancel or freeze this membership so please be aware of any future plans which may change your ability to attend classes.
SUSPENSIONS ARE FREE
We offer 3 months of suspension free of charge, once per year on all of our memberships.
UP TO 3 MONTHS
An allowance of up to 3 months per year is allowed on all memberships.
If you are on a contract with a minimum term, please note that suspensions, like cancellations, are only available after the minimum term of the membership.
HOW TO ARRANGE A FREEZE ON YOUR MEMBERSHIP
- We require 7 days notice before commencement of freeze (i.e. let us know as soon as possible get it in place for you)
- Contact us via Facebook Messenger or call on 0808 196 0345 between 10-17 Monday to Sunday.
- Once your agreed date suspension/freeze date ends your contract will continue as normal. You will not be notified of the date so please make a note.
COVID 19 & Suspensions
Understanding that the pandemic may put many into a difficult position, a longer suspension may be available if circumstances warrant it. In these cases a suspension of 6 months is the maximum we can offer. Suspending for lockdown periods does not take off your freeze allowance. If you need help please contact us on Facebook Messenger or call us on 0808 196 0345 between 10-17 Monday to Sunday. (If we miss your call within work hours, we will call you back as soon as we can.)
Please note we do not allow open ended freezes. Your freeze will have an end date confirmed, and you will be required to contact us 7 days before this date to extend the freeze if needed. If a payment runs due to missing this date, you will only be entitled to a credit refund to your MoreYoga account. We will not be issuing a card refund in these cases.
If you believe there is a reason we should make an exception to the above rules email us. Medical reasons (with proof provided) or pregnancy would be examples where we would do our best to accommodate the situation.
If you are planning to cancel so you can buy another membership, please contact us on Facebook Messenger
Please be aware that you are only entitled to one promo offer per year. If you are repurchasing a membership with the first month half price, the office will charge you for the difference retrospectively. Please email us and we’ll sort the switch out for you. If urgent please call the contact number on the website.