We are a very small team, and work hard to be available for our clients. To help ease the pressure, please find many answers to common questions in our Frequently Asked Questions below.
If you cannot find the answer, or have a more specific enquiry relating to your account please contact us via facebook messenger as this is the quickest method.
If you prefer, you can also call us on 0808 175 0238 for free.
CUSTOMER SERVICE PHONE HOURS: 10am-5pm
If you have an enquiry, please contact us on Facebook Messenger. We will aim to get back to you as soon as possible.
Make sure you include in your message the email that is connected to your MoreYoga account to help us locate your details more easily.
SAFEGUARDING AT MOREYOGA
At MoreYoga our studios are places where people can come and practice, feel safe, and focus on nurturing themselves.
We understand that not everyone is comfortable with hands-on adjustments and we provide yellow tokens in all studios which can be placed on the mats to communicate to your teacher that you do not wish to be touched.
If you ever feel uncomfortable with something that has happened in class, we encourage you to let us know via our anonymous form HERE and our safeguarding team will deal with your feedback, discretely and with urgency.
WE DO NOT TOLERATE RACISM, VERBAL ABUSE, SHAMING OR VIOLATIONS OF PERSONAL SPACE IN ANY WAY AND ALL MATTERS WILL BE TAKEN SERIOUSLY
BE PART OF OUR ONLINE COMMUNITY
I'm thinking of becoming a member but would like to try some classes first. Can I purchase single sessions?
You can, but we’d recommend buying the Introductory Offer instead. We charge £10 for single sessions, but our current Intro Membership Offer costs just £9.50 for your first month! That’s 30 days of unlimited yoga to find your yoga groove! You can cancel anytime with 7 days notice from your payment date.
Best offer in London 🙂
What levels are the classes catered for?
On the timetables for each page and on the class descriptions are the levels for the sessions types. If you’re ever in a class that you feel its too difficult just take it back a little, never do anything that you feel that you’re not in control of. Please contact your instructor before the class to let them know if you’re not feeling confident.
What facilities do you have in the studios?
We have changing rooms and bathrooms but no showers with the exception of Finsbury Park, Soho (Marshall Street), Latimer Road and Victoria. We don’t plan to install showers in any of our existing or new studios. This is again to keep costs down and your membership prices low.
What classes would you recommend for beginners?
We usually recommend starting with the morning or later evening classes (usual start time 7pm) as they are gentler and slower than the first classes in the evening.
Morning Flow, Slow Flow, Yin, Yin and Meditation, Hatha and Restorative classes are all great for beginners.
Most of our classes are for all levels, so feel free to challenge yourself if you feel like it. The teachers always ask who is new to yoga — please let them know.
Are your classes suitable if you’re pregnant?
As we don’t offer classes that are specifically tailored to the needs of pregnant students, we advise that you contact us before booking a class or find a specialist pre-natal class. Please note MoreYoga does not allow practice in your first trimester. Please come back to us after your first scan.
How do I check when the classes are?
You can either go to TIMETABLES or select the studio you are interested in, scroll down and find the calendar with times and class descriptions. All in one place. 🙂
What should I bring?
We provide the mats, blocks, straps and bolsters, so all you need to bring is your sweet self and your yoga kit. Tight fitting but breathable fabrics that you can move around in are perfect.
***COVID UPDATE: Please bring your own mat if you can. If you can’t, please try to bring a towel to put on top of the mat. Teachers will be conducting classes without props. Please do wear a mask on the premises when not practicing and use the hand sanitiser when you enter. Thank you***
What memberships do you offer?
We pride ourselves on being the most affordable yoga studios in London. We have flexible pricing options so you can decide based on your budget and usage.
Our Intro Membership offer – NOW ONLY £9.50 First Month – offers the best way to try us out. Then it’s £49 per month, access all studios, unlimited classes.
I never done yoga before. Does that matter?
We love beginners! We are honoured to get you started and hope you enjoy your yoga experience. We have a number of MoreFoundations classes which will help you get familiar with asana and the yoga experience.
How do I register? Can I sign up at the studio?
We’re afraid not. The studios have no reception, everything is done online. No printing involved which helps us being green too. If you’re on the website head to the prices page and purchase one of our offers to register for classes. Once you’ve completed your payment you can navigate to the timetables and book your classes. You can also download the MoreYoga app or register through the MindBody website or on the MindBody app. It doesn’t take long.
Can I pay by cash?
Unfortunately not. Everything is done online, payment has to be made by card.
Do you offer student/concessions discounts?
We do, an amazing 30% discount on all PAYG Class Packs, for further information please visit our PRICES page.
We also offer £3 Senior Citizens and £1 Universal Credit classes. To make use of these you’ll need to contact our Customer Service team – details above.
What is a "rolling" contract?
A “rolling” contract is simply a rolling payment made to us until such time as you cancel it. Once you are outside of your minimum contract period (please check your T&Cs), you will automatically switch to a rolling contract which can then be cancelled at any stage with 7 days notice.
I want to cancel or suspend my membership, what do I do?
Please visit the Cancellations & Suspensions page to make sure you are outside of your minimum contract period. All terms and conditions are included in your payment confirmation emails when you sign up so please read them carefully.
I've felt uncomfortable with hands-on adjustments in class, what should I do?
It is vital that you feel your personal space is respected at all times.
We offer yellow tokens in all studios that can be placed on your mat to communicate to the teacher that you do not want hands on adjustments.
If you feel uncomfortable with any adjustments or behaviour in class from either a teacher or fellow student you can report the issue anonymously and it will go straight to our safeguarding team.
As a yoga studio, it it of utmost importance to us that our spaces are safe for everyone. Please report anything that has made you feel unsafe or uncomfortable HERE
Your website isn't working, how can I manage my account?
From time to time the technology gremlins strike and either our website or the MindBody booking system may be down. To avoid these issues, it is a good idea to download our FREE app on AppStore or GooglePlay
Alternatively you can log in via our MindBody business site with your regular credentials HERE
Do I need to bring my own mat?
Usually not, in normal times we would provide mats and all the accessories you may need i.e. straps, blocks, bolsters. We don’t have showers though, so you might want to bring a small towel.
***COVID UPDATE: Please bring your own mat or mat towel to use on top of our mats. If you are unable mats are still provided – please make sure you disinfect them before and after use. Use of MoreYoga studio props is currently not allowed***
Do you do hot yoga?
We do! We have hot yoga at our Soho and Victoria studios, using infrared heat technology which has proven health benefits.
We don’t have hot yoga in any of our other studios.
Do you offer 1-2-1 yoga?
We do. Prices differ teacher to teacher. For further details please speak to your favorite instructor.
Booking & Account Issues
How do I cancel my class?
You can easily cancel your session using the MoreYoga or MindBody apps (we recommend using our app) or by logging on via our website. Once logged in click ‘My Account’, then click “My Schedule’ and cancel the sessions there. We have a 3 hour cancellation window so please cancel before then otherwise you will lose your session and will be charged £6. We are sending you an email to confirm either an early or a late cancellation to confirm.
I can't log into my account - an error message comes up
The two most common reasons for log in issues is a security setting in your browser or your profile not being verified (apart from if you forgot your password, which you can reset easily both on the MY app and on our website). If you are logging on via the website, it is always good to try different browsers should you get an error. If you receive a ‘change you wanted was rejected’ error, please see this article to resolve: https://support.mindbodyonline.com/s/article/Consumer-Cart-is-not-properly-loading-branded-web-tools-formerly-HealCode?language=en_US
For the account verification, please follow the steps here (don’t worry, it’s quick!): My passes are missing. How do I link my accounts? (Please ignore the title.)
How do the waiting lists work?
Waiting lists lock 3 hours before the class starts, before which you will be automatically moved into the class and notified via email (please opt in to receive notifications). Three hours or less before the class you can only be added manually, should there be a late cancellation. If you are keen to attend, we recommend you get in touch with the Customer Service team 2 hours before class start time to see if they can manually move you in. Please find the team’s contact details above. If you need help out of our phone opening hours, please choose option 1 to talk to the duty manager (this is only for urgent issues, such as last minute booking).
Important note: Please make sure you are opted in to receive notification emails and/or texts to receive ‘added into class from waitlist’ notifications.
COVID-19 Frequently Asked Questions
I'm a member, how do I access my online classes?
Each week we send all active members an emailer which contains the access links for all the week's classes. This is sent Mondays at 6.30am and will have everything you need to access the coming week's classes.
We will send a preview emailer prior to this so you can plan your yoga schedule!
On the Members Weekly Emailer is also a Members Playlist link, and each day the daily classes are added to that so you will always find the most recent classes at the top of this list. In the email, there are also playlists by yoga type too, which can be very useful if you only like a specific type of yoga.
How do I unblock/whitelist your email address?
If you are not receiving our weekly emails, the issue is most probably that the high number of links flag the email as suspicious, as a result it may go straight to your spam folder or not show at all. If you receive other emails from us, especially the weekly preview which comes from the same email address, this is most likely the reason.
We ask you to whitelist our email address to make sure the weekly online access email gets through to you. This means going to your settings and add firstname.lastname@example.org to a save to receive from list. Depending on the provider the process is slightly different. Please see the links below to help you with setting this up:
Link for Gmail, Outlook, Yahoo, Aol HERE
Link for Hotmail HERE
If you are not with any of the providers above, please Google how to do this as it is the only solution we are currently aware of to fix this issue. We may need to change your email address on MindBody if this does not help. Before reporting the issue to customer services, even if recurring please make sure you always check your Spam and other folders where emails could be misfiled, as well as searching for our email address directly in your inbox.
I didn't freeze my membership, but didn't use the online service. Can I get a refund?
Unfortunately if you did not contact Customer Services to arrange a freeze, we cannot backdate this. We have worked hard to provide a service for our members throughout this time, and expect our customers to liaise with us should they have any account enquiries or requirements at the time they need things put in place.
I am really frustrated because I can't get hold of Customer Services
We know it can be frustrating when you can't get hold of us when you want to. Like many business, our Customer Service team is under enormous pressure - and we will help you as soon as is humanly possible.
If you call and we can't answer, we will return the call as soon as we are able.
On Facebook Messenger, you can help speed up enquiries by including as much detail about your issue as possible and MOST IMPORTANTLY include the email address which is attached to your MindBody account. This enables us to locate your account and look at what is happening.
Our Customer Service Hours through Covid are:
What happens to my Intro Offer while you are closed?
All Intro Offers have been extended and will be waiting for you when studios reopen. You will the same amount of classes to use and the same amount of time to use them as we did on the day we closed.