We are a very small team, and work hard to be available for our clients. To help ease the pressure, please find many answers to common questions in our Frequently Asked Questions below.
If you cannot find the answer, or have a more specific enquiry relating to your account please contact us via facebook messenger as this is the quickest method.
If you prefer, you can also call us on 0808 196 0345 for free.
CORONAVIRUS CUSTOMER SERVICE PHONE HOURS: 10am-5pm
If you have an enquiry, please contact us on Facebook Messenger. We will aim to get back to you as soon as possible. You don't need a Facebook account, Messenger is a standalone app.
Make sure you include in your message the email that is connected to your MoreYoga account to help us locate your details more easily.
BE PART OF OUR ONLINE COMMUNITY
I'm thinking of becoming a member but would like to try some classes first. Can I purchase single sessions?
You can, but we’d recommend buying the Introductory Offer instead. We charge £9.90 for single sessions, the Intro Offer costs just £5 and you get 5 classes for it. Best offer in London 🙂
I never done yoga before. Does that matter?
We love beginners! We are honoured to get you started and hope you enjoy your yoga experience. We have a number of MoreFoundations classes which will help you get familiar with asana and the yoga experience.
What levels are the classes catered for?
On the timetables for each page and on the class descriptions are the levels for the sessions types. If you’re ever in a class that you feel its too difficult just take it back a little, never do anything that you feel that you’re not in control of. Please contact your instructor before the class to let them know if you’re not feeling confident.
What facilities do you have in the studios?
We have changing rooms and bathrooms but no showers with the exception of Finsbury Park, Soho (Marshall Street), Latimer Road and Ladbroke Grove. We don’t plan to install showers in any of our existing or new studios. This is again to keep costs down and your membership prices low.
What classes would you recommend for beginners?
We usually recommend starting with the morning or later evening classes (usual start time 7pm) as they are gentler and slower than the first classes in the evening.
Morning Flow, Slow Flow, Yin, Yin and Meditation, Hatha and Restorative classes are all great for beginners.
Most of our classes are for all levels, so feel free to challenge yourself if you feel like it. The teachers always ask who is new to yoga — please let them know.
Are your classes suitable if you’re pregnant?
As we don’t offer classes that are specifically tailored to the needs of pregnant students, we advise that you contact us before booking a class or find a specialist pre-natal class.
How do I register? Can I sign up at the studio?
We’re afraid not. The studios have no reception, everything is done online. No printing involved which helps us being green too. If you’re on the website click on ‘Join Now’ and fill out our registration form. You can also download the MoreYoga app or register through the MindBody website or on the MindBody app. It doesn’t take long.
How do I check when the classes are?
You can either go to TIMETABLES or select the studio you are interested in, scroll down and find the calendar with times and class descriptions. All in one place. 🙂
What memberships do you offer?
Do you offer student/concessions discounts?
We do, an amazing 30% discount on all PAYU Class Packs, for further information please visit our PRICES page.
What is a "rolling" contract?
A “rolling” contract is simply a rolling payment made to us until such time as you cancel it. Once you are outside of your minimum contract period (please check your T&Cs), you will automatically switch to a rolling contract which can then be cancelled at any stage with 7 days notice.
Do you offer 1-2-1 yoga?
We do. Prices differ teacher to teacher. For further details please speak to your favorite instructor.
What should I bring?
We provide the mats, blocks, straps and bolsters, so all you need to bring is your sweet self and your yoga kit. Tight fitting but breathable fabrics that you can move around in are perfect.
Your website isn't working, how can I manage my account?
Do I need to bring my own mat?
No, we provide mats and all the accessories you may need i.e. straps, blocks, bolsters. We don’t have showers though, so you might want to bring a small towel.
Can I pay by cash?
Unfortunately not. Everything is done online, payment has to be made by card.
Do you do hot yoga?
We do! We have hot yoga at our Soho studio, using infrared heat technology which has proven health benefits.
We don’t have hot yoga in any of our other studios.
I want to cancel or suspend my membership, what do I do?
Please visit the Cancellations & Suspensions page to make sure you are outside of your minimum contract period. All terms and conditions are included in your payment confirmation emails when you sign up so please read them carefully.
Booking & Account Issues
How do I cancel my class?
Go to my account on the timetables page. Click ‘My account’, then click “My schedule’ and cancel the sessions there. We have a 3 hour cancellation window so please cancel before then otherwise you will lose your session.
I can't log into my account - an error message comes up
The error message that is coming up in the consumer cart is related to your cookie settings of your browser. You will need to adjust the settings to login. Use this link to quickly fix the issue.
How do the waiting lists work?
We have active waiting lists that close 3 hours before a session starts, which means the system will automatically join you if someone drops out. Please check your emails and or the schedule to see if you’ve been added to the sessions. If you cant attend a class who’s waiting list you have joined please go onto the ‘my account’ section and remove yourself from the wait list.